I have no problem with the Metro fare hikes. No, really. They don't really affect me personally since I can just wake up ten minutes earlier and take the bus. I imagine commuters who park-and-ride may feel differently. Well, someone had to get hosed. Might as well be the people who can afford cars.
And the thing is, we may all end up saving money in the long run. How? Well, Metro gave itself way too much credit and dropped this bombshell:
...the board adopted a suggestion by Maryland board member Gordon Linton to consider refunds to customers when service does not meet certain criteria. Metro staff members have been directed to recommend a specific service guarantee policy.
We all know a guarantee makes a man feel good. But what exactly will the Guarantee Fairy drop behind our pillows? Here are my suggestions:
1. Stop charging people who enter the gates and immediately leave. This policy is stupid. I shouldn't have to pay $1.35 to enter and gate and immediately leave when I notice the clusterfuck at the bottom of the escalators.
2. Issue a refund if an unreported elevator outage forces a disabled passenger to travel to a different stop. This should be a no-brainer.
3. You know how Metro estimates the time of travel between two stops? Well, if your trip takes 15 minutes longer than advertised, that trip should be free. This will probably cripple Metro since they are unable to maintain anything close to resembling consistent service, but a man can dream.
If they start offering refunds for these little disasters, I'll be pleased. This guarantee might be the start of something good.
Who am I kidding? It'll still be the same old shit.