911 is a joke
"After initially denying that 911 problems slowed the city's response to the fire, officials acknowledged that the first three people who called about the incident were put on hold." But since the computerized records of received calls contradict each other, the people responsible for not answering the calls could keep their jobs.
Moral: When you're in D.C., don't get into any kind of life-threatening emergency situation where you might need 911. Your odds of survival won't be good.